Our Commitment to customer Satisfaction

 

Thank you for shopping with Fluffy Shop. Our aim is to create a satisfying and enjoyable shopping experience for you. 

 

General Return Policy

You can return the items within 7 days from the delivered date for a full refund.

During your shopping, if you encounter, is-shipped items, lost package, damaged package or items, missing items or size or color mismatched with your order, we promise a full refund or resend a new package for free once we confirm it. Generally we need 24 hours to deal with this issue.

 

How to return

Please send your items back and send an email to our E.design11@gmail.com with information as below:

1.    Tracking No of return package

2.    Original order number

3.    Reasons for refund

4.    Specification and number of the returned items